MICRO to MIDRANGE COMPUTER SALES SERVICE SUPPORT

Midrange Plus Services Inc.

Product Detail

Modular remote management for your IT infrastructure. Alerts you of potential problems before they become critical.

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Product Summary

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To contact us: sales@midrangeplus.com

Phone: 412-884-2966

Fax: 412-884-2994

E-mail: sales@midrangeplus.com

BRONZE HOSTWATCH

 

Escalate steps to resolution to your escalation team

NOC does not have remote access to servers

SILVER HOSTWATCH

 

Alert escalation and remote remediation

NOC remotely remediates intelli-monitors

GOLD HOSTWATCH

 

Escalation remote remediation and service requests

NOC remotely remediates intelli-monitors

By request the NOC will troubleshoot server issues outside of intell-monitors

 

UPTime Advantage allows you to concentrate on your business, while Midrange Plus and our Network Operation Center (NOC) takes a proactive monitoring and support approach for your infrastructure.

UPTime Advantage

Bronze HostWatch

Silver HostWatch

Gold    HostWatch

Server Monitoring

Included

Included

Included

Windows O/S Patch Management

Included

Included

Included

Monthly Executive Summary Report

Included

Included

Included

8x5 Alert Monitoring and Notification

Included

Included

Included

8x5 Unlimited Server Support

Not Available

Option

Option

24x7 Alert Monitoring and Notification

Not Available

Included

Included

24x7 Unlimited Server Support

Not Available

Option

Option

Server Remote Control

Included

Included

Included

DIY Customized Reports

Included

Included

Included

Alert Ticketing System

Not Available

Not Available

Included

Alert Notification System

Not Available

Not Available

Included

DIY Application Deployment

Not Available

Not Available

Included

SNMP Device Monitoring

Option

Option

Included

Server End Point Security

Option

Option

Option

MS Exchange Mailbox Security

Option

Option

Option